
AMY
STRONER
Office Manager,
Testing Services Manager
“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”

ELIZABETH
BARKMANN
Pilot Shop Sales,
Dispatcher and Test Proctor
“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.”